It was Twitter CEO Dick Costolo who was the first to acknowledge that the popular social networking site did nothing much to curb trolling and online harassment saying, “We suck at dealing with abuse and trolls on the platform and we’ve sucked at it for years.” Now however, Twitter has decided to take a strong stand against anonymous abuse by launching a Safety Center with guidelines on how to handle and report trolls and haters.
Apart from the earlier released safety features and controls including the feature which allows users to export and share blocked user lists, the new Safety Center comprises various sections called Tools, Policies and Enforcement for dealing with harassment on Twitter. The Safety Centre contains sections like “Clear Boundaries,” and “More Responsive,” as well as sections for teens and parents to deal with privacy issues and cyberbullying.
This way the social networking giant aims to show its proactive stance in dealing with online abuse and stalkers. The Center offers details on how a user can customize Twitter to keep out haters and the rules, policies that are applicable and how to enforce them. The enforcement section clearly states, “We may ask the reported and the reporter(s) to submit Tweets, links, and other evidence that might help us come to a decision.”
In an announcement on a blog post, Patricia Cartes, Head of Global Trust & Safety Outreach, Twitter wrote, “This resource is a result of our work with online safety experts who continuously help us to promote good digital citizenship. Your online safety is a shared responsibility, and digital citizenship is essential to fostering a safe environment for all. As Twitter evolves along with the world of online safety, we will continue to create new materials for the Safety Centre.”
Though the hub is still not visible on the portal or the iOS app, the feature will ultimately help isolate trolls and prevent new victims of bullying. The Safety Center information and resources will be available in the most common and widely used languages. A demo video voiceover ends thus, “Now that you know how to fine-tune your experience, you can make Twitter feel more like your own.”