@MicrosoftHelps Goes Live on Twitter – Get Real-Time Support From Microsoft

Posted by Abbas ||

October 16, 2009 ||

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Microsoft officially launched a customer service ID on Twitter, @MicrosoftHelps. Initially this ID will only help with and answer questions related to Windows 7, however, the service will later expand to cover other products Microsoft offers.

@MicrosoftHelps feed has been quite active and we can already see quite a few tweets in just about 24hrs time since its launch.

Here is how Microsoft defines the new Twitter initiative, “@MicrosftHelps is the official Twitter account for Microsoft Customer Service. Our initial focus is to provide a quality experience helping you find answers to your Windows 7 questions. We are planning to expand the scope of our support over time.”

The company chose CoTweet as the platform to serve the Twitter community making CoTweet as the #1 enterprise tool on Twitter.

Such initiatives by companies like Microsoft underline the importance of communities on twitter and interacting with the existing/potential customers in real-time.

Click here to subscribe to @MicrosoftHelps

Tags: Microsoft, Microsoft Twitter Support, MicrosoftHelps, Twitter

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